Case Number:***5

I filled in a cancellation form for my contract in November 2015 and the actual contract was expiring in December 2015. I am still waiting even today for this contact to stop billing as i used to pay R365 n from January 2016 i was charged R1054. I keep calling in but the agents are useless, today i was told the case is closed and the next thing I am told and Agent called Neo has closed the case. Like really now. Who is getting billed here? Your service is really bad.