case number ***

Hello,<br> <br> December 2014 Telkom called and mis sold me internet package - would be quicker, cheaper, billed with my land line account. etc<br> <br> Turned out to be more expensive and was billed separatley at a more higher cost.<br> <br> I have been trying to cancel and resolve this since March 2015.<br> <br> January 2016 - still un resolved and no correspondence, letters, nothing received from telkom regarding this issue.<br> Only invoices, with no information whatsoever AND i was handed over to Nudebt without any communication from Telkom.<br> <br> After one of my calls in July/August I was told the case was closed and to please call this number to which you do and no one picks up or returns your calls after leaving several messages!<br> <br> How the case could be closed i dont know, i never reveived a copy of the call which Telkom said was in order, my word against theres.<br> <br> After many phone calls and invoices it is still not resolved.<br> Why is it so hard to send an email or letter to give the customer a detailed update?<br> <br> YET they still try and take the money every month... and i have to go through the hassles with my bank of getting the monies reversed.<br> <br> i have all copies.<br> <br> regards<br> Tracey Bradley<br>