Case nr ***9 re nr ***

I have such a helluva headache now from being hours on the phone with Telkom!!!! The agent phoned me from Cell Direct Marketing regarding contract with Telkom last week, because I am such a loyal customer and I am conducting my account in such a good manner, they have a promotional data router contract for me of R139 for 10gigs all network Telkom data and 1g smartdata, I received the package last week and low and behold I found out on my telkom account they have only loaded 500mb of night data and 500mb all networks data. Phoned Telkom they told me they cannot see anything wrong with the package coz its called Smart Internet 500mb, and if I want to cancel I have to do it via Cell Direct Marketing as I am still in the cooling off period of 7days. Phoned Cell Direct marketing, they tell me Telkom activated it and I have to cancel it through Telkom mobile. Phoned Telkom again, have to explain the same story over and over again to different departments and then one drops the call :-0 By then I was extremely frustrated!!! What bad service to say the least. Phoned Back to Cell Direct Marketing they put me through to Tasreeq who then called Telkom with me on the line. Was holding on for almost 20min before a lady Koketpso picked up, he had to explain the whole story again coz she did also not understand what was going on, held on for days again coz i wanted a supervisor, she came back to the phone without any supervisory (she was too busy) and supervisor told her to lodge a case and give me a case number: ********** 9

I have been a loyal customer of Telkom for a year now and never before have I ever felt a disrepect towards a client like I felt this morning. The frustration is overwhelming. The fact that Telkom does not update their system with the promotional packages thats on offer and we as the clients have to endure the frustration thereof is ridiculous and nessasary data etc does not get loaded is just unprofessional. Now I am waiting for the case to be resolved and I have bitter taste in my mouth regarding Telkom