Case nr: ***3 closed but is up to date still n

Case number: ***3 is closed but is still not resolved. On the 23 Dec Lambert (supervisor) phoned me from Telkom finance department and we had a telephone conference with Lucas from the Wonderpark store. They acknowledge that Telkom made a mistake and they will phone me back to advice on a solution on the same day. They did not phone me back at all, I phoned Lambert again on the 28 Dec and left messages to phone me back, he only phoned me on the 29 and said he got hold of the area manager for Wonderpark outlet and he is on leave, he will see what he can do to assist me. It is now 4 January 2016 and I havent heard anything again from Telkom and the money was wrongfuly deducted from my acount although Telkom made the mistake. They did not have the authority to debit the money from my acount as they were responsible for the mistake and not me. Will the money be paid back to me? This is not acceptable to wait 6 weeks to resolve an issue that was created by Telkom. Now I have to keep phoning, drive to the outlet but with no feedback at all from Telkom. It clearly seems that Telkom does not care about their cliens as long as they can deduct the money from their clients acounts