case no: ***1

I gave a notice for my two private lines to be converted to prepaid when my contract ended 21 & 25 Nov, on the 3rd of October up till now my account is being billed. I've been to the Telkom shop at Northgate 3 times now to have this rectified but the sales team (T Mokoena) who cant help me, same with the call centre. I'm at my wits end now with the service I'm getting from Telkom which is a complete *******. I also requested for my prepaid numbers to be transferred on my new business mobile contracts and no-one can do it except for the manager who is available only during the week. I first went there on a Saturday, 2 hrs in the queue, sent back only to book off work for another day during the week, spent 2 hrs in the queue, day off from work on a Monday 4/12/17 only to be told that the Northgate Manager was out of office. with this happending now is there anyone at Telkom who can help once services are engaged or its just another dead end?????