AL
ASTRID LIEBRECHT-MEYER

1 reviews | Active since Mar 2012

17 Nov 2015, 19:37

CASE No ***9

Your records will reflect all my grievances.<br> Further, every time I go into your Business Office at Bayside Centre, Table View, there is a queue from here to Cairo and, as a result of serious back problems, I am unable to stand in those ridiculous queues.<br> The last time I managed to speak to one of your Consultants in that branch, she sent an email to whoever - this was on 16 October 2015.<br> To date, I have not had the courtesy of a reply, nor a refund.<br> Cell no *** was not ported prior to my cancelling the contract on 25 September 2014, and then I was debited for a migration penalty fee ! Totally ********* and unacceptable. And then it was ported to a pre-pay account which has never been activated / used.<br> Would appreciate my refund within this week as otherwise I shall take legal action.

0
Replies (1)
Telkom
Telkom's reply18 Nov 2015, 01:55
Official
Hello anllm,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM168856.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,