Case No: ***9 / Case No:***4

Hi<br> my wife had to do a sim swap early this year, than in February we received an sms stating(Thanks for purchase of R5) witch made me concerned because we do not do any special service requests on our cellphones or on any phone for that matter, I than contacted Telkom mobile and asked for a print of the said cellphone no, where I almost lost it to see that there was sms services of up to R60.00 witch we did not do, I asked them to investigate the matter and got a Case number. When I phoned them again later on I found that there was also some voice calls I than put the phone off removed the sim and locked it in my safe, for plus minus 2 weeks, I phoned them again to find out what they have found out and how far the matter has progressed and found that even with the phone been off sim removed there were another voice call made. I than asked to have the phone suspended as I do not want this to continue and this was early in April the suspension. I Have asked them to change the number so that my wife at least have a phone, I was told that they can not do that They must first finish the case FOR ALMOST 3 MONTHS NOW I HAVE TO PAY BUT NO SERVICE RENDERED AND THERE IS MORE...!!!!!