case no ***0- Bull **** service TELKOM EASTGATE

My husband and I went to TELKOM EASTGATE on the 24th of October 2024 to get a home router. A guy named Tshepo Maluleke assisted us, he then requested that we make a payment of R700 which we paid on the same day. This guy promised to call us back as soon as the payment reflects, which he said was going to be the next day Friday the 25th October as we made an immediate payment, we waited for his call on Friday he did not call, Saturday we went to the shop again because we really needed to use the Wi-Fi and he said the payment has still not reflected he will call us definitely on Monday. This guy did not bother calling us to even give us an update regarding the progress on this matter until we decided to go again to the shop on Tuesday the 29th October in the afternoon when we knocked off at work to ask them to cancel everything and refund us our money. This shop has a landline which they never even bother to answer when you call. There is no sense of urgency in that shop, the staff is very unprofessional. The manager Lutendo Mulaudzi claims they cannot answer calls because they route to the call center yet I called Sandton store they answered my call in seconds, and they told me Eastgate never answer the calls. The only thing the cared about was making us pay for a service we did not even receive. Right now we paid for the services which we did not even receive they still could not refund us our money so we can go purchase a service somewhere better. They costed us money and time doing the up and down to the store about the progress of this matter yet they have a landline which they are not willing to answer.