Case closed, but nothing done.

After multiple calls to the call centre and visits to the shops I got a case number for an error that Telkom made with my renewal 2 years ago.<br> The third party company who did my renewal used the wrong code to load my renewal.<br> To get that fixed they migrated me to the contract that I asked for in the first place, but now the renewal date is based on that information on 1 system and a date in April on another system.<br> The case got closed and I was given a new date to renew, but today I went to check and the date is still the old date!!!<br> How many lies do I still have to tolerate before I get this number sorted out?????