Case closed but not resolved

<p>On July, 4 I posted complaint on this platform. Telkom created case number ********** 3. On July, 14 the case was closed. Please note nobody contacted me to discuss the case. I personally called Telkom to find out that they will pay me back ******** charges within 7-10 working days. The deadline is over. I didn't receive my money yet. I called again today, July, 28. The consultant advised that supervisor will call me back shortly to clarify the matter. Of course, nobody called. No surprise here.<br />Dear Telkom! I pay R2000 a month for my contracts with you. I don't think I deserve this attitude. If you check your system, I didn't extend one of my contacts. Your attitude is the reason. In 2018 I have 3 more contracts coming to the end. I will definitely not extend them. Your urgent attention is required.</p>