Case closed before resolved!!!

<p>We purchased a lte month-to-month sim contract on 01 July 2016. We logged a technical call on 11 July 2016 that we were receiving no or very little internet connection at very low speeds of 3-5mbps, with internet connection dropping every few minutes for 15 – 20 minutes or even longer at a time. I was told a technician would phone me to make an appointment to come to our residence. Last week Friday, 22 July 2016, I received an sms notification stating that the an attempt to contact me was unsuccessful although the line was engaged – I was busy on another call. Then I received a second sms stating that a 2nd attempt to contact me had been unsuccessful and the case was therefore closed and resolved, although there are no missed calls on my mobile. I did NOT receive a second phone call. Are you kidding me??? The call was closed although it was NOT RESOLVED!!! On Friday afternoon, Sunday afternoon and Monday morning I spoke to 3 different agents who all kindly assisted me and emailed Rebecca Senoamadi, the technical admin agent who closed the call, to reopen the case and to phone me. Do you think that ever happened? NO! She has ignored their emails. On Monday afternoon (today), another agent in the data department said she had to open another case as Rebecca had failed to respond to the 3 previous email requests to open up our case number. Do you know what that means? It means I have to wait another 2 weeks before someone attempts to call us or even close the case before they actually speak to me!!! 2 – 72 working hours is 2 hrs to 2 weeks! </p> <p><br />Telkom, resolve this case!!! I cannot wait ONE MONTH for internet service.</p>