Case closed again with no attempt at feedback or resolution

<p><br /> <br /> <br /> <br /> <br />Jan 10, 2017<br />1 week ago<br />Telkom<br />2.9<br />Telecommunications<br /> <br />Case closed without resolution<br />by kutloano-filwe-matona 5<br />Please revert to the below and resolve:</p> <p>Good Morning Kutloano , </p> <p>The provided case number has been closed as it is a duplicate of the previous one. </p> <p>Our Billing team have already contacted you and advised that he charges are for the other network calls that you have made, we cannot refund you for that usage. </p> <p>Your current spend limit is R0.00. </p> <p>Regards,</p> <p>Busi</p> <p>Telkom Social Media Team </p> <p>kutloano-filwe-matona rep****:<br />Jan 3, 2017<br />6 days ago<br />Dear Busi</p> <p> </p> <p>You billing department did not contact me. If you check your records there spend limit was supposed to be 0.00 effective 01 November 2016! Why was that not so as you have charged me for calls made in November. Clearly the limit wasn't changed accordingly. I called countless times to query why the spend limit was still at R100 and was advised by your agents that it would be corrected and credited. Your agents incompetence should not be made my problem. </p> <p>kutloano-filwe-matona rep****:<br />Jan 3, 2017<br />6 days ago<br />Good day Refilwe,</p> <p> </p> <p>Trust that you are well.</p> <p> </p> <p>As per our conversation, please find the following point of confirmation.</p> <p> </p> <p>1. I have escalated your spend limit issue to my billing department to have them credit the spend limit usage on your account since you were incorrectly advised on how it works and the billing thereof, the request is to have your spend limit for the months of September and October credited.</p> <p>2. Your account should be credited with the amounts used for the months on September and October, meaning that you should only be liable for the following:</p> <p>· The full subscription for your first contract which is R269</p> <p>· Insurance fee on the first contract R33</p> <p>· The pro-rata fee for the second contract R100 device fee and approximately R26.4 in total R126.40(We have confirmation on this once the invoice has been confirmed which is between the 3rd to the 5th</p> <p>· Full subscription fee for the second contract R199</p> <p>3. You will not be able to make calls to other networks once your spend limit has been removed and I will remove your spend limit which will be effect from the 1st of November 2016.</p> <p>4. You will not continue to make calls to other networks for the rest of September 2016 to avoid more costs on the account.</p> <p>5. In October once your invoice has been confirmed we will revisit the account.</p> <p>6. The email address on our system as been corrected to **********</p> <p> </p> <p>Please advise if there is any information we talked about that I did not include on the mail.</p> <p> </p> <p>N.B your case should be resolved within the next 7 working days and you will received a call from our billing department on the mobile number: ********** 430</p> <p> </p> <p>Makhosonke Masindi</p> <p>Team Leader – Customer Service.</p> <p> </p> <p> </p> <p> </p> <p>T + 27 (0) 81 180</p> <p>Email: **********</p> <p>Website: http://www.telkommobile.co.za/</p> <p> </p> <p>This e-mail is subject to the Telkom electronic communication legal notice,</p> <p>available at: http://www.telkom.co.za/ TelkomEMa*******Notice.PDF</p> <p><br /> </p> <p> <br /> <br /> <br /> <br />Show quoted text<br /> </p> <p> </p> <p>READ UP ON THE CASE BEFORE YOU TRY DISMISS ME! THERE SHOULDN'T HAVE BEEN A SPEND LIMIT! POINT NUMBER 3 IF YOU DONT NOTE IT. One of many emails I've received as confirmation!</p> <p> </p> <p>Share<br />Follow<br />Like this review</p> <p>Request Help<br />Supercharge<br />Convert<br />TelkomSA rep**** privately:<br />Jan 11, 2017<br />6 days ago<br />HI kutloano-filwe-matona</p> <p>We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.</p> <p>This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.</p> <p>Interaction Ref: AI ********** </p> <p>Regards<br />Keagan <br />Telkom Social Media Team<br /> <br />TelkomSA rep**** privately:<br />Jan 13, 2017<br />3 days ago<br />Good day Kutloano, </p> <p>Your query has been logged and sent to our Billing Team, case number ********** 2. </p> <p>Regards,</p> <p>Busi</p> <p>Telkom Social Media Team <br /> <br />kutloano-filwe-matona rep****:<br />Jan 16, 2017<br />1 day ago<br />Still no word from your billing team</p> <p> </p> <p>Case ********** 2 closed no one called me! Kirsten and Siphokazi were no help either please take your agents for client etiquette</p>