Case ***7

In AUG 2021 Telkom Jabulani Mall processed a ********** upgrade on my 2nd number and a phone was handed to whoever said was myself with a valid ID nor fingerprints, I was then told to drive to the same and stop the transaction as it was still pending, getting there I was told the transaction has actually been finalized and a Samsung cell handed to that particular person and they'll assist in opening a ***** case ***1 which was closed the following day as "resolved" I called customer to find out why and was told that no supporting documents were submitted but all these were given to Mantombi Khumalo (ID, Police Affidavit and my fingerprints taken) I was then told to go to the nearest branch which is Alberton for me, same process took place and documents submitted were done/submitted for Case ***7 and to this day I haven't heard a word on progress from the provider instead my Bill has an additional R999 which will run for the 2nd month now according to the invoice I received today. I been with the provider for over 5 years and it's the worst I've ever had to come across.