Case ***1

Took a 24 month at R 199 contract a for 5 G data, receive data every 1st of every month and by the 09th it is depleted and we will wait for next month. This happened for a year and this year February i received an invoice R 2,086.01 got debited R 898.00 which i reversed. On inquiry 02 March 2017 i was told that that it was an out of bundle (R 500) that came with the contract. paid the amount and asked that they must cap the account to only R 199 pm. i even had an email confirming that my account will be R 00.00 on the 23rd 2017. Took another contract 15 G at R 149( which was later split into 5 day 5 night and 5 when i want after i inquired) learnt of the R 500 again and wanted it capped but they were offline. Finally went to the store and there i was told my two accounts are not capped hence my September invoice of R 848. Called again 01 October someone promised that it is now capped and I requested an email confirming, he even gave me his email address sent an email on the 03 October still no response and have received an invoice again saying i owe R848 end of October.

I am now frustrated cause i have made many calls even think of cancelling which i have asked and found that it will be expensive cause the contract is fairly new. I am paying an amount i cant afford and have not agreed to.

Regards Motlalepule