Case: ***5 - Taking 7 months to close

I have been trying to close my account since end of April 2017 and handed my device in then. I keep going to the store every month and the response is that Accounts is waiting for confirmation that I handed in the device, to which the store responds that I did. You will see this in the history of the case number. It is now 7 months later and the account has still not been closed. The monthly debit order is still taking place despite meeting with the manager Algennon Matthews of Mall of Africa 2 months ago. He assured me that this would be resolved then.

It is shocking the level of service received by this provider. I hope I am going to get my money back with interest!

Deena Nair