Case ***8 - THE BADDEST SERVICE PROVIDER EVER!

My contract ended on 20 Dec 15 Before my contract ended, I went to Telkom Store 2 month before,and called their call centre wanting to know if I will be able to continue with the contract on a month to month basis. They told me I could continue and that they will cut the device fee and I will be charged a lower fee which will be for the benefits. <br> 2016/01/02 my invoice arrives, the amount I should pay is R628 double the amount of R339 I was passing for 24 month. When I called the call centre, Mbatha gave me a Case No.***8 and he told me they erred in billing me and he will forward the case to the invoice or billing department do that they can sort out the mess. Fast forward to the 15th, I have been waiting for a response from them, when I call the call centre, they tell me there are no notes in the case and I should wait. I spoke to @Telkom on Twitter, their response is \WE WILL FORWARD THIS TO OUR TEAM