Case ***1

My first case regarding my monice data was in June. I didn't know their Network was down, I ended up thinking my sim card had a problem and I got a new one from their shop. They opened a case for me when I phoned their call centre which they never responded till I phoned them after 5 months. Their excuse is the case was sent to the wrong department, so they didn't realise it until I phoned. To me that says they never investigate anything. Now a new case was opened which they said 72 hours for response, which went to 2 weeks again and two days back they sent me a message stating my case was resolved but they didn't refund my data. So Telkom is robbing me out of my 15gig data because their Network was down. Monice network was down, I purchased all network data as soon as I was informed about the monice network, apparently the manager J Malete and another manager A Mathebula couldn't assist me. I have been phoning them with no luck on resolving the case. So no investigation is done properly and there is really bad service from the call centres as a whole .so Telkom if this is how you treat your customers, then you just lost one and I'm not going to say anything good about your network to family nor friends. Back to MTN where the service was better than this **** on I received from you