Carried on debitting full amount for a year after cancelling contract due to terrible service and no reception

<p>I had tried cancelling my contract in the beginning of 2016 firstly due to the fact the service kept dropping all the time in the areas i was in , it took weeks for them to come back to me after (so called investigations).</p> <p>In the interim i had spent hours on hold waiting to have the calls answered and had been transferred between different departments numerous times each time i had sat on hold for a minimum of 15 minutes sometimes up to 40 minutes for the call to be answered.</p> <p> </p> <p>I went into the store and completed the forms as per the request after months of them dragging things on.</p> <p>They offered for me to keep my phone and just pay fpor that which i had accepted however it is now almost a year later and they have billed me the full amount the entire time . Worst of all the sim card they had given me hadnt work since cancellation request. in other words i have been paying for airtime , data and sms i have not used nor have i been able to use .</p> <p> </p>