Carnival Mall Telkom

Telkom at carnival mall is useless. My husband was helped by a lady on Wednesday regarding our account. He wanted to make payment and was advised that he has to PEP and make the payment there. She circled the amounts due and he went to PEP to make payment. They advised that it takes 48 hours for the accounts to be sorted. Today the account is still blocked. We phoned to follow up and they advised that it was short paid. This is due to the lady at telkom marking the incorrect amount and that it would take another 48 hours.

I understand it's our fault that the account was paid late. However before this happend my husband phoned telkom and asked them for details to make payment. He is still waiting for the email. I think we will be cancelling our services as they are very unhelpful.