careless & poor service

i cancelled my contract online with i cancelled my contract online with telkom about a week ago, yesterday on the 08/07/2019 a telkom consultant called to confirm cancellation, she offered me other telkom products which i kindly declined, she then told me she would cancel my contract then I'd be on prepaid (case ***). About 30mins after i ended that call with her, I tried to make a call on my cellphone and it didn't go through, i then tried to call my cellphone number from my landline and it didnt go through either, so i contacted Telkom and spoke to a service agent called Mamathe Maleshoane who told me that the consultant who cancelled my contract also cancelled my number, she asked if i told the previous consultant that i wanted to be on prepaid, I told her i didnt have to as I was told by her I would be on prepaid after cancellation. She said she would undo the number cancellation and the number will be back online within 24hours or less, it was nearing the end of a business day and i was optimistic about it taking less than 24 hours so i left it there.

Around 11:20am today 09/07/2019 i e-mailed Mamathe to follow up as I was still unable to make calls, no response came back. I was working from home without an alternative number to call from, so I went on the online Telkom Chat service, and a consultant called Bryce Carlinsky was supposed to be at my assistance, i told him about the issue gave him both reference numbers from yesterday and he told me that i had to wait 72 hours for the matter to be resolved i asked for him to escalate and push to get it resolved immediately as i can not wait any further as I was losing out on business and I would be forced to port to a different service provider instead, he didn't reply, but ended the chat instead.

When i went to MTN to port as telkom was not resolving the issue within adequate time, i was told the number had to be online and on prepaid. so i went to a telkom inside the mall to try and get a sim swap, and they were unable to do a sim swap with the cancelled number, so i called the service desk from there and asked to speak to a manager/supervisor as service consultants were all failing me, and after waiting over 45 minutes, the manager Manqoba Nxumalo told me Mamathe the consultant yesterday basically did nothing to resolve the issue, and that i would have to wait 24 hours for whatever changes he made on his side to take effect, i panicked explained to him that i could not afford to wait that long again especially after waiting that time from yesterday without resolution.

Yout staff is flippant, rude & *********** and give out inconsistent information, and that kind of service will do nothing but frustrate and breach trust and confidence in you as a service provider. Your service turn around times are outrageous... making a person wait for 3 days after you've already made them wait a day without resolution for an error caused by your staff is completely unacceptable! this entire issue was caused by the consultant who did the cancellation yet I suffered the losses. Do you train your service/sales consultants to just cancel numbers without the customers knowledge or consent should they decline accepting other product offers by you ? who and what gives you that right? Even if i didn't ask to be on prepaid, shouldn't the consultant have checked with me before she takes things a step further an cancel my number? in her case I'm even more confused why she did that because she mentioned that she would leave me on prepaid, so what excuse did she have to do that ? I don't just use my number for social purposes, i use it for work and business too!!! to be unavailable for this long is a loss to me. I have a good mind of getting lawyers involved and sue for the loss of income I've suffered in the past 24 hours because of your consultants. How can you be so reckless ? as it still stands my line/number is blocked!!