Careless action regarding a refund owed to me

On 29 July 25, I made a payment of R7,567 to Telkom. Due to an error on the Telkom App, the payment went through twice. I immediately reported this to Telkom in July 2025 and was assured the matter would be resolved promptly.

It is now 15 August 2025 — over a month later — and I have still not received my refund. This delay is unacceptable and inhumane. I have a family to feed and essential commitments to meet, yet Telkom has withheld my funds without explanation.

When Telkom demands payment, customers are expected to pay on time or face immediate suspension of services. Yet when Telkom owes money, urgency disappears. I ask you directly: • How many staff members does Telkom require to complete such a simple refund? • Why is this taking so long?

This ongoing delay has caused unnecessary financial strain and reflects a disregard for customer wellbeing.