Captain's Log: Day 8 Without Internet

The only reason Telkom has been given one star is because there is no option for zero stars!

I have a VDSL line with Telkom that hasn't been working for over a week now. I have logged faults via their self-service portal and called their call center to log the fault but it seems like Telkom adopts a 'don't care' attitude once you sign up with them.

The tickets I have logged on the self-service portal have been closed without resolution and the consultants cannot provide a turnaround time for my network to be restored. The consultants have taken my contact details seven times for their technicians to contact me with feedback or alternatively for their manager to contact me with a turnaround time.

I haven't received a single telephone call from Telkom. I called through and asked to speak to a manager/supervisor but it seems like Telkom staff do not have each other's contact information neither do they have the contact number for their dispatch center. It's either that Telkom is running an operation more covert than the CIA where no one knows anyone or they just pride themselves on frustrating their clients.

If you want good service or ANY service at all, I don't recommend going with Telkom.