Cant we pick up the phone??

Its been 2 solid days of trying to reach Clearwater Telkom Direct and for a phone outlet, they cant even be bothered to answer their phones!?!??<br> <br> Please tell me how someone is supposed to query the progress of a new installation when NO ONE BOTHERS TO PICK UP THE PHONE. I have phoned the call centre who has no record of the application and directed me back to the store, who, again I reiterate, NEVER answer their phones.<br> <br> People, catch a wake up..... As far as service goes, you stink.