Can't wait for optic fibre and no more Telkom

I have been struggling with poor signal on my ADSL line now for months. Thinking that it might be an area problem we leave it in the hope that Telkom will fix it, but to no avail. We finally call and they send out a technician (who by the way just pitches up without confirming an appointment). He can not fix the problem. I come home, my ADSL line is off and no one comes back or calls to fix the problem. End of the month I have to pay for the ADSL line which I have been unable to use for more than a week now. Funny thing is, their marketing dept calls to try and smear off a new product on you yet they can't even service existing customers! The day that optic fibre is installed in my area..... bye bye Telkom