AG
Atheem G
1 reviews | Active since Dec 2011
30 Oct 2017, 10:04
Cant upgrade
Hi
I am not allowed to upgrade .due to having an outstanding amount . The outstanding amount was debited on the 25/09.But still not reflecting . Call center says it will take 14 days .Unfortunately if im not able to upgrade by month end ill go to another service provider and have my contract cancelled after the 24 month.
Thanks
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Replies (1)
Telkom's replyOfficial
01 Nov 2017, 12:31Hi Atheem,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply01 Nov 2017, 12:31
Official
Hi Atheem,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,