Cant talk to anyone

As Admin Manager for my company it is next to impossible to speak to anyone at your call centre, why? they don't have me as the contact person. They want me to take time out to go sit at their offices so they can change the contact details. The lady's details on their system left here years ago. As a business, we cannot be limited to a contact person - staff comes and goes. But if they want to call us, they talk to anyone who answers. Double standards? Above that, can't get an explanation as to the WEB2050 INFO3 IYP costs, nobody here gave permission. Switchboard telephone numbers are down, again, as well as fax and internet. Not for the first time this month. A while back our lines were off for weeks. I Can get the switchboard Telkom account emailed to me but not allowed to get the Fax Telkom account so I've literally thumbsucked an amount to pay for months. Talk to me Telkom, oh no wait, you have to get our telephone lines up and working, again. Send an email to [Email Removed] - if you get the lines up and working. Oh don't worry, we'll use a different router.