Cant speak to anyone who can make a decision

<p>This has been going on since the beginning of May and we still are no further but more in a tangle than previously. It started as a simple name change from my mom's name to my name. Nothing else changed. No additional lines, no debit orders, just a name change. it has turned into a account number change, a creatiove debit order that doesnt exist, fines on bounced creative debit order, no service and suspension, 2 internet lines on one line that was never ordered, hours and hours in Telkom queues and phones and to top it all off, now Telkom is referring to some made up number that doesnt exist and is completely different to the one in question. AND a bill of R3058.05 with no service etc! I have been waiting and waiting and waiting for ANYONE to get back to me. The lady I sent an explanatory email, phoned me and said that my email was too long and she didnt read it and then carried on telling me that my apparant debit order had bounced. There was no such debit order in the first place and proceeded to put the phone down. No one can make a decision, no one can rectify account problems / billing / suspension etc, and all you can do is "to wait 72hours until someone phones you back". From May it is definately over 72 hours and every other phone call since. I just want help with someone who can actually see the issue, change the billing because of the issue, un-suspend my line, send me an invoice via email of the CORRECT bill (ie: +-R600) and stop this ridiculous run around that has wasted so much of my time and money and I STILL HAVE NO SERVICE. I want to speak to SENIOR MANAGEMENT who is capable of making decisions and fixing this mess. I am at my wits end hence this email to Hellopeter.</p>