AL
Anneline L

1 reviews | Active since Jun 2016

12 Jun 2016, 14:21

cant send emails

<p>The last 1 1/2 month we are unable to send email through Telkom. Calling to the callcentre does not help whatsoever.</p> <p>They cant explain why this is. </p> <p> </p> <p><br />This is our business emails and it is unacceptable that we are experiencing this. </p> <p> </p> <p><br />We tested with the callcentre sending emails through, webmail.telkomsa.net, with no success.</p> <p> </p> <p><br />It is ridiculous that I have to complain through this website, because this seems to be the only place where they have to act.</p> <p> </p> <p><br />Poor service!!!</p>

0
Replies (3)
Telkom
Telkom's reply12 Jun 2016, 14:38
Official

Thank you for making contact with us.

This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.

Please send us the email address that you are unable to send from thank you

***

Regards
Yazied
Telkom Social Media Team

Best regards,

AL
Anneline L's update12 Jun 2016, 14:49
Reviewer Update
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AL
Anneline L's update20 Jun 2016, 18:31
Reviewer Update

Hi ilhaam,

No, we are unable to sent emails from our Telkom email accounts. I was waiting for someone of Telkom to contact us, regarding this issue, but no one did.

All our emails goes out of the outbox, but does not go to the recipient. Sending from webmail.telkomsa.net does not work either, because we tried several times and it does the same like sending from outlook.

This is highly frustating for us, because this is our business emails.

emails not working: ********** ********** ********** ********** ********** ********** **********

I hope you can solve this urgently.

Regards,

Anneline Ferreira

Galaxy Music