Cant Renew my contract without doing an upgrade to a higher package

I have a faulty router and am currently out of contract. I visited the Telkom store at Keywest and was told that in order to receive a new router, I have to upgrade to a higher package — both in terms of speed and price.

All I want is to remain on the same package and simply renew my contract for another 2 years. However, Telkom is refusing to allow this, effectively forcing me to upgrade if I want to stay.

As a result, I’ve decided to cancel my service. Unfortunately, the Telkom portal is not user-friendly, and I cannot find where to cancel the contract. The call centre is equally unhelpful — I keep getting transferred with no assistance or resolution.

I have Vumatel available in my area and would like to switch, but Telkom is making it extremely difficult to cancel. Please assist urgently