Can't provide service no internet

Telkom don't even need a star. They service is the worse I have experienced. I took out an ADSL because there was no Fibre available. I have been having no internet connection every month having to call and explain myself with rude call centre agents and half of them can't assist or giving different reason. But then I got fedup for paying every month a debit order that you can't use. Every time I went to the branch the staff could not assist me and the supervisor that was left on duty did not no how to assist me. The manager was never in but he leaves supervisor in charge that can't assist customers. I send the manager an email stating my frustration but no reply. I went back to the branch no manager and supervisor can't assist me. I immediately cancelled my contract with telkom. The supervisor did not even care that we wanted to cancell due to no service. Did not even explain to us about the fee they doing to debit now. I had to call in again to let them explain how a full debit order will vevraken and I must then wait for final account for my refund. I will not wait i will cancel that debit order since your disconnected the service same day. I will wait for final payment and go pay the difference in the branch. I'm tired of begging you to assist me. Telkom could not provide me with the service I was paying for. Then you wonder why so many people are leaving Telkom and going to other service providers. The service is rotten in branch and call centre.