cant provide black listing of contract phone

I took out a contract with Telkom in December. On the 16/02/2018 I called in to black list the phone as it was ******. I was told it would take max 4 hours for it to be black listed. I called in on Monday to confirm if this black listed as I needed the itc number in order to report the ****** phone, which I was then told, the advisor would request feedback from the previous consultant. On the 21st I called in to get the itc number I was then told by the consultant Lindile Mahwayo they will request feedback from the consultant I spoke to on Monday as it was not black listed. I asked to speak to her supervisor (Nothando sishi) and she was to busy to assist. THE CHANCE OF ME GETTING THE PHONE BACK FROM THE ALLEGED SUSPECTS IS DECREASING ALL THANKS TO TELKOMS POOR CUSTOMER SERVICE. CAN SOMEONE PLEASE ASSIST WITH THIS ITC NUMBER NEEDED BY THE POLICE TO OPEN UP A CASE. It is the 22nd neither supervisor called or itc number provided. Vodacom would have given this in 5 minutes from logging the call and the phone would have been recovered by now.