Cant preorder S7 because i am not a new customer

So I am due for an upgrade and decided to Preorder the Galaxy s7 edge, get a call back and the guy mails me the options, made my selection and then explain to him that I am existing customer and would like this on an upgrade - he says he cant help me.<br> So I decided to use the online chat to query this and these are the response I received:<br> 1:09:41 PM) (u'Arvin Sooklall',)> I am due for an upgrade and thats why i waited and preordered the device but now am told i cannot be assisted<br> 1:09:55 PM) Tiisetso> I am not sure regarding that Arvin. If that what you where advised then that's the procedure.<br> 1:13:06 PM) (u'Arvin Sooklall',)> So you saying because i am an existing customer I do not qualify for the products?<br> 1:13:17 PM) (u'Arvin Sooklall',)> *latest products<br> 1:13:41 PM) Tiisetso> If that's what the sales agent told you then that's procedure Arvin.<br> 1:14:41 PM) (u'Arvin Sooklall',)> Can a supervisor call me back to explain this to me<br> 1:16:15 PM) Tiisetso> You can call the sales team 10213 or 081128<br> Shocking been a loyal customer for so long and just want to get the latest device but seems impossible, well opens up my options to move to another network I guess...