JS
Jennifer S

1 reviews | Active since Mar 2014

22 Jul 2015, 13:35

Cant migrate to another contract - stuck for 2 yrs

Is there anyone that could help me with my contract?<br> We are on a 36 month contract for a year on a 15 day + 15 Night surfer LTE Huawei deal. Our Situation has changed and we need more data monthly as I will be working from home. I phoned telkom and they said they could help me to migrate. I went to the closest branch and to my disappointment they turned me away and told me \no-can-do"because I'm on a 36 month contract and no other 36 month contract deals exist to migrate to.<br> <br> We wanted to apply for the 50GB LTE 24 month deal but cant and we are stuck now for the next 2 years. Out of bundle rates are crazy expensive. We need ATLEAST another extra 10-20GB a month but that will cost me an extra R500-R899 which amounts to R1000-R1400 p/m for 40-50GB."""

0
Replies (1)
Telkom
Telkom's reply22 Jul 2015, 16:13
Official
Hello Jennifervs1,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM127556

Regards
Luleka
Telkom Social Media Team