Can't log a fault properly!

On the 4th of November 2017 I logged a fault with the Telkom Call Centre. My landline (051) ********** stopped working as well as my 10meg Uncapped Data and Speed on the 3rd of November 2017. When I logged this fault I gave my details but since then I've been phoning the Call Centre like three or four times per day. Only this afternoon when I phoned in and spoke to a Mr. Lunga Mtimkulu did he pick up that Fault Number 10CVK041117 was incorrectly logged under the wrong telephone number viz. (051) ********** !? What I don't understand is that when I called in previously confirming the details why didn't the other staff pick it up? For Heaven's sake I need help here, I have more than twenty tenants that connect and now they need the internet during exam time and it's not working so everyday I get moaned at not Telkom! It's always the customers who suffer. Telkom staff can go home at the end of the day and relax but we are the ones who are stressed out and the sad thing is who do we turn to for help??? WHO????? PLEASE TELKOM FIX MY LINE AND RESTORE MY WIFI! THANK YOU LUNGA!!!