Can't help we are offline

I have been phoning Telkom every day for the last 3 weeks to follow up on my move order at least 5 times a day and EVERY time they just say sorry we can't do anything for you as we are offline. This is the most frustrating time every in my life as no one even tries to assist with anything to get me a line. We all need internet at home, for work, for school and general but no ons is prepared to do something to assist. If I could rate them with a 0 I would