Cant help just put you on hold

I had an account that I cancelled when I moved. Once I lived in area where I could have adsl I app**** again. I have paid this account for 8 months. Telkom Added the new line number to the old acount. So the old account shows I owe them R880 . The new account is R1200 in credit. so they cut my service after 8 Months. Wow ...<br> <br> Ok so i call and try and find out why I am cut . We then put the story together and figure out what happened. So now they wont connect my service because it take 7 working days. <br> <br> Further i state to the agent that i am not happy with this since i am not in the wrong and actually they owe me money and i need my service connected.<br> <br> The call centre agents are very poorly trained and purely just put you on hold never to come back if you argue them into a corner. They have no backup from a team leader or a manager of some sort that can deal with an angry client. As i am typing this complaint I am yet again on hold due to an agent not able to give me an answer. <br> <br> Pathetic Service.<br>