AV
Angelique V
1 reviews | Active since Jul 2015
25 Nov 2015, 18:22
CANT GET THROUGH !
I HAVE BEEN TRYING TO PHONE THE CALL CENTRE FOR A WEEK TO FIND OUT ABOUT A CONTRACT I WANT TO OPEN. THEY KEEP PUTTING ME TROUGH TO SOMEONE ELSE AND EVENTUALLY STOP ANSWERING HAVING ME ON HOLD FOR 2 HOURS OR MORE. WHEN I EVENTUALLY GET THROUGH THEY SAY THEY'LL CONTACT ME BACK BUT NEVER DO SEEING AS THEY NEVER ASK FOR MY CONTACT NUMBER I DONT SEE HOW THEY COULD CALL ME BACK. THIS IS VERY FRUSTRATING AND IF I DONT GET HELP SOON I WILL JUST CANCELL EVERYTHING AND GO ELSEWHERE
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Telkom's replyOfficial
25 Nov 2015, 22:35Hello AngeliqueDV,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM171655.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM171655.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply25 Nov 2015, 22:35
Official
Hello AngeliqueDV,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM171655.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM171655.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,