Cant get the right person

Good day<br> <br> I am having a problem with my telkom account after it has been suspended for me not being able to pay as a result of job loss, so i have gone to the telkom store in kolonnade retail park and they where super friendly its just that they pointed out that i am paying for two services but i only have one line and they cant help me there with the problem. after I have done the online chat thing with telkom twice and never getting the kind of use-full help that one expects but a line of unhelpful comments. after that i called a number they gave me but the said i had to call the 10210 number, but I have no land line phone and do not know anyone with one and i do not have the airtime to sit on hold for 40 min. I tried to use a voip phone but I cant get hold of the 10210, 10219, 10217,10213 and even tryde the *** number but I just cant get to the right person that can help me and this has taken me 3 month's. So I am being billed for three month es where i am billed for a service i am not using, for a service that is suspended and A service that I already requested a cancellation for where they already sent me a confirmation of cancellation a month ago. <br> <br> Kind regards<br> JC