1 reviews | Active since Nov 2012
Can't get out
I sold my house a few months ago and tried to cancel my Telkom account.
In January 2018 I phoned Telkom on their sales (10213) and service (10210) numbers to cancel my line, after several minutes of waiting and no answer (which I had to pay for) I decided to email them. Telkom doesn't expose any client service email addresses! I used the "email" link which is actually just a form submit to ask them to cancel my account, they never did.
The new owner is now in the house and racking up a severe bill which is sent to me, I've once again tried and failed to contact Telkom but no one is answering or replying to anything.
Hi, Regiment.
This response serves as confirmation that your query has been received. Your query has been tasked to the relevant division to follow up and advise.
Your interaction reference is AI***.
Regards
Terrick
Telkom Social Media Team
Best regards,
Hi, Regiment.
This response serves as confirmation that your query has been received. Your query has been tasked to the relevant division to follow up and advise.
Your interaction reference is AI***.
Regards
Terrick
Telkom Social Media Team
Best regards,
Hi, Regiment.
Please could you forward the original cancellation email, with the completed and signed cancellation form, and a copy of the account holder's ID, to ***
Specify the subject line as AI*** - Regiment
We'll assist to have your query resolved as soon as we have this information.
Kind regards
Terrick
Telkom Social Media Team
Best regards,
Hi, Regiment.
Please could you forward the original cancellation email, with the completed and signed cancellation form, and a copy of the account holder's ID, to ***
Specify the subject line as AI*** - Regiment
We'll assist to have your query resolved as soon as we have this information.
Kind regards
Terrick
Telkom Social Media Team
Best regards,