Can't get my telephone and adsl fixed

My telephone and ADSL line just went down on Thursday 2nd of November 2017. I reported it on Friday the 3rd of November 2017. It is now been more than a week a no one is coming out to fix the problem. I have called everyday since the 7th of November 2017 and told them that I work from home and are losing money everyday without my land line and and ADSL but with no solution. The call centre just keep on telling me there will be someone the following day but no one shows up. Who do you need to beg to get it fixed. Telkom are very fast to disconnect your phone if you do not pay your account but you the customer have a problem then they don't worry to help you and get the problem fixed.