Cant get my package correct or pass my credit

On the 25th July I changed my package from a 2meg uncapped bundle to the Do Premium bundle which is 10meg line with 50gig of data. That is inclusive of landline for R699. The R699 was the reason why I changed to this package.<br> <br> Then I got my first invoice for 15Aug 2015. But I was charged R899 for this do premium package. I then called Telkom just after that and complained because I was being overcharged. The lady then explained to me that they never put me on the do premium package by I was being billed individually and separately for the 10 meg line and the 50gig of data. She then said is sending a request trough that I be put on the do premium package and that a credit be passed on my account for the overcharged.<br> <br> Guess what, I received my new bill. I am still being charged for the adsl and the data separately and I am still NOT on the F8&$#ing Do Premium package and neither has my credit been passed!!!!<br> <br> I am paying interest on this money that is now in Telkoms account and not in my account because of the overcharged<br> <br> Can one of those very rare competent employees of Telkom please get me on the right package and also ensure that my credit on my account is passed???