cant get hold of telkom accounts and no feedback

first of all it took telkom 3 weeks to complete an installation. the installation was started around the 24th April and then left unattended till last week Friday. the only reason why something was done about it was because i called the call center and complained. after the installation was completed i placed an order with mweb for the adsl just to find out that there is a problem with the telkom account. i then called telkom just to be cut off by the voice prompt saying my account has been been suspended. when i speak to an agent in the call center they transfer me to the voice prompts again and i get the same thing. cut off. i have sent several email queries but have had no response from them yet. if i cant get hold of accounts and they don't get back to me how will i resolve this issue so i can get internet up and running for my daughters school work?