Cant get hold of a Telkom agent telephonically

My Telkom services were suspended. I was debited on 25 March 2023 but when I got my new invoice the outstanding amount still appears. It looks like im in arrears but Im not. Tried calling the contact centre like 6 times during this morning. Im on hold for +10 mins then get put through to take the survey, without even speaking to anyone to sort this out. I need my services reconnected especially since im not in arrears with Telkom. Theres no email and the whatsapp service is not helpful I dont have the time to sit and call Telkom the entire day. As im typing this Im on hold and its been 14 mins already. Please can someone email me coz you wont be able to call me.