cant get help on 10210

My internet has been on the fritz for awhile now been back and forth with axxess and telkom i have had enough i would like telkom to come out and check my line, wouldnt you know the time i want to make a booking i cant get through i call the 10210 number press option 2 then 1 the 2 and then the phone gets hung up.<br> i have done speed tests and now done a ping test with my line getting a D rating, ping over 300 i couldnt even open news 24 on my cellphone today yesterday i couldnt open youtube checking my emails takes atleast a minute to open and i have a 10MB line and speed with axxess o and come to find out i am paying for the 10MB line but my line has been reduced to 8.<br> this has been ongoing for 3 months now i will not pay telkom until someone comes out and i will not pay axxess until i know whos fault it is that i have problems with my internet, i have complained to axxess as well because they are throttling my internet as i am not a high user and they can not give me a answer why.my internet dips slow/mo internet sometimes but so i am paying paying paying for @#$% all.. and if the fault is not on telkoms side i will send the call out bill to axxess..... SEND SOMEONE OUT ASAP!!!!<br>