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JH
Japie H

1 reviews | Active since Jan 2018

25 Jan 2018, 11:22

Cant get contract cancelled.

I bought a contract online, wich took 2 weeks for delivery. They checked for LTE coverage when they phoned me back. I received the route . it worked on 3G but no LTE. I cancelled it online. but is just came back on to the system. I phoned a few times and basically hanged on for 2 hours everytime, without a response. I then cancelled it at a Telkom shop and got a case number.( ********** 1). 2 months later nobody called me and t is still not cancelled. I tried all the other ways that i could see on the internet with no reaction. What more can i do?

0
Replies (5)
Telkom
Telkom's reply16 Feb 2018, 13:44
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

An agent will be assigned to follow up on this query and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

JH
Japie H's update17 Feb 2018, 12:14
Reviewer Update
I got a email that says case number ***1 is resolved. What does it mean? Is the contract cancelled and wil I be refunded.
JH
Japie H's update18 Feb 2018, 19:15
Reviewer Update
Hi . I got this emailCASECLOSE003 Inbox x *** Feb 15 (3 days ago) to me Dear Valued Customer, Your case no ***1 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries. Regards, Telkom | Business Connexion I called the number supp**** and they said that the i am unreachable. Nobody phoned me or send me an emailwith the details. i cant be unreachable if they can send me the above email. You have 2 cellphone nubers as well. Just call me or give me a no. that i can call. this is getting rediculous.
JH
Japie H's update20 Mar 2018, 13:56
Reviewer Update
Please call me or email me, nothing happened
JH
Japie H's update20 Mar 2018, 13:57
Reviewer Update
Hi . I got this emailCASECLOSE003 Inbox x ********** Feb 15 (3 days ago) to me Dear Valued Customer, Your case no ********** 1 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries. Regards, Telkom | Business Connexion I called the number supp**** and they said that the i am unreachable. Nobody phoned me or send me an emailwith the details. i cant be unreachable if they can send me the above email. You have 2 cellphone nubers as well. Just call me or give me a no. that i can call. this is getting rediculous.