Cant get any sort of information

I am trying to find out what the status is of my Telephone and ADSL line installation but getting no information from telkom with regards to when i will have my line installed..<br> <br> The call was logged in February and i was eventually told that there is no infrastructure. I was asked to sign a document to allow for telkom to install a pole in my yard. I did this and requested feedback as to when this was going to happen but I can not get any answer from the call desk and i get thrown from one department to the next.<br> Who can i contact to get this sort of information?<br> ***