Can’t get any feedback or report a fault

I have reported the fault on my line 3 days in a row. Openserve just gives me a call and says the issue is not at my house. I asked for an update on the first fault and they haven’t even updated the first fault.

“Sir we have an alternative for you ?” They don’t even offer a second method to get you connected.

Well I will make it easier for them. I will have an issue paying my account at the end of the month. I have been a client for more than 6 years now NEVER missed a payment.

The telkom website and app fault reporting doesn’t even work. You have to waist your airtime every time to give them a call.

I am moving my fiber to another service provider. The amount of data I had to bought just to do my work is more than the monthly subscription. Will the customer get compensated? I don’t guess so. 🤷♀️