Cant get a sim Activated for Uncapped LTE

I have recently taken up the offer from telkom for their LTE uncapped , Get offer but extremely bad service. Not only did I receive the device late but now when I need the sim to be activated I get sent from Telkom Mobile to Telkom direct and other call centers just to be told why are you calling us.<br> All I want is to get what I have paid for and use it and not have to be shunted around because we dont know what to do<br> <br> Extremely annoyed.