CANT DEAL!!! WORST SERVICE PROVIDER IN SA!!

CANT DEAL!!! WORST SERVICE PROVIDER IN SA

Call centre NEVER answers the phone - Takes hours to get hold of someone at Telkom eventually ended up speaking to the manager who put me on hold for 20 min First I was being billed TOTALLY INCORRECT! Every month a different amount was being deducted from my account , I was being billed for services I DIDN'T sign up for. Disputes had to be logged EVERY MONTH , none of them ever RESOLVED .

I WAS FED UP WITH THE !!!USELESS!!! service, I requested that my line be moved to the holding pool. Never received ANY RESPONSE - after contacting a sales agent via email I received the below response :

From: Tshilidzi Nekhumbe (T) ********** Sent: 04 January 2018 07:20 AM To: Whitney Ward ********** Subject: Holding Pool Good day Mrs Ward I am sorry to inform you that the line cannot be placed in a holding pool because it was ceased. My advise is that you can now move to another internet service provider and get an adsl line from there. I'm not sure why it was cancelled. My Sincere apology Mrs Ward. Kindest regard Tshilidzi

I NEVER ASKED FOR MY LINE TO BE CANCELED!!! I asked for it to be moved to the holding pool so that I can move to MWEB.

After that my account was still debited by Telkom ( I stopped the debit order ) and now I am receiving accounts for HUGE amounts for FEB , MAR,APRIL, MAY,JUNE.

HOW AM I BEING BILLED IF MY LINE WAS CANCELED ???

Telkom stores don't deal with accounts , accounts cant sort out account problems and Disputes take 7-14 WORKING DAYS. I am running a business from Home.

I now can t move my internet to MWEB because I still have an active line with Telkom and according to MWEB I need to contact Telkom to put the line in the holding pool.

Disgusted with Telkom Service levels.

RUDE AND *********** STAFF USELESS CALL CENTER DISGUSTED