Cant complaint about service because there is no service

Lightning damage my adsl internet on 9th January 2018. After reported it to telkom and they couldnt sincronise my line they logged a fault on the system. I received regular smsses that a fault has been received and they will look into the matter. I phoned in several times to find out on the progress and the answer is as always they will look into the matter. This morning 23rd January 2018 when I call again I was informed that a tecqnitian was still not appointed to the problem. I explained to then on several occasions that I have no connection at all in my house. There is no cellphone network coverage in my house which is also telkom and about the network I also complaint several times. I cant send or receive emails I cant make or receive calls. I cant make use of internet my son needs the internet for his studies as he is a student of Unisa and do all his assigntments online. EE ARE STUCK AND TELKOM DONT GIVE A ****.